frequently asked questions

about adora.ph

What is adora.ph? Is it a shopping website?

Adora.ph is an online destination that reflects the Adora experience in our actual store. Information about the products and brands that you will encounter at the store is in this website.

Strictly speaking, it is not a shopping website. There is no “Shop Now” or “Order Now” button.

Adora will be opening an online shop in the future. In the meantime, what we offer is a way to browse virtually and to Connect with our Frontliners who can assist you in your shopping, from wherever you are.

 

shopping

I found a product I like on the website. How do I proceed?

Please Connect to a Frontliner. This option is available on the website and gives you access to a one-on-one assistance.

How does the “Connect to Frontliner” option work?

When you connect to a Frontliner, an Adora representative will communicate with you directly to facilitate your inquiry or your purchase. We are extending the personal service that you can expect at our store in a remote and mobile way. This means that should you have any particular requests or a specific inquiry that needs to be addressed, you get prompt and personal attention to help you navigate the Adora experience.

This includes special arrangements for payments (this is useful if you are unable to physically visit our store, like provincial orders).

Do you accept Provincial Orders?

Yes. Please Connect to a Frontliner. This option is available on the website and gives you access to a one-on-one assistance.

Do you accept International Orders?

We do not at this moment.

Can my purchases be delivered?

Yes. Please Connect to a Frontliner. This option is available on the website and gives you access to a one-on-one assistance.

 

payments

What modes of payment do you accept?

We accept cash, all major debit/credit cards (Visa. Mastercard, Amex, JCB, Union Pay), Adora Gift Certificates, Rustan’s Gift Certificates, and Ayala eGC at the store.

For purchases not made at the store, we also accept bank deposits and personal checks, subject to clearing.

 

returns/exchanges

What is your policy on returns and exchanges?

Returns and exchanges of regular items must meet the following conditions:

  • The merchandise is in good condition, with no signs of use.
  • The Adora hangtag is intact and attached to the item.
  • Presentation of the Official Receipt (OR), Sales Receipt, or Gift Receipt (GR).
  • The request is within two weeks from the date of purchase as indicated on the receipt.

Items purchased on sale may not be returned or exchanged.

I received a damaged product, what can I do?

If the item appears damaged, despite inspection upon purchase, we are happy to assist you to assess the situation.

Returns for defective products must:

  • be conducted within one week from the discovery of the defect
  • have the Official Receipt (OR), Sales Receipt, or Gift Receipt (GR) of the damaged item presented

For Prestige Items and other products, like jewelry, there may be special procedures in place that will we discuss with you when you get in touch with us.

Items purchased on sale may not be returned or exchanged.

My item meets your policies and is acceptable for return. What may I exchange it for?

If your item is acceptable for return, you will be asked to choose an item in exchange. It may be the same item in a different size or color, or a different item of equivalent cost.

 

business opportunities, press opportunities, and partnerships

We want to work with you. How may we proceed?

Please get in touch with us. Email info@adora.ph, or SMS/Viber us through +63 917 997 7405.


 

 

Need Help

General Inquiries

Store Information
  • +63 917 557 7405
  • +63 917 557 7402
  • 2nd - 3rd floors, Greenbelt 5,
    Makati City, Philippines

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